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Sound Operations for all companies is the mere sign of being alive. From policies and procedures to monitoring and infrastructure design, operations can make or break even the most solid of the companies. At Brightway, we have several years of experience in running sound operations, with services running 24x7 and supporting customers around the globe. Whether you need help to stay on top of that SLA, or want to assess your current operations, or even are looking for somebody to run that non-stop help-desk you committed to client Y, count on us to help you succeed.
Brightway can help your business in many different ways:
- Consulting and Implementation: Brightway provides comprehensive consulting services that help you (and your IT Team) assess current state and define a road-map for your infrastructure and customer support. Among others, we can help you with
- Business Continuity and Disaster Recovery Plans
- Security Policies and Procedures
- Application Support, Customer Support, Help-desk
- ITIL Based Processes for Incident, Problem, Change, Release, and Configuration Management
- IT Management: We offer cutting edge technology and a passionate team to guarantee constant monitoring, early detection, and unbeatable fast reaction to incidents and problems:
- 24x7 Monitoring: We use a combination of standard as well as custom developed tools to monitor the different layers of your services and infrastructure
- On-call personnel: First, Second, and Third escalation levels give our clients unmatched peace of mind.
- 360 degree situational awareness: our unique approach to operations and monitoring gives you total awareness of your operations, 24 hours a day, 7 days a week.
- Technical, Customer, and Help-desk Support: on-site or offshore, we provide the best combination of service oriented and technical skills in the market. Period.
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